Visitor
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1 Message
Need a pre-bury appointment
6+ weeks without internet at my new house. I was told a pre-bury is needed by the 3rd tech who came to my house--each saying they can't do their job til the line is buried under the driveway. Zero visibility to when this will happen and have reached out to customer service almost 20 times now (literally)!!!
XfinityRaf
Official Employee
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1.3K Messages
9 months ago
Good afternoon @user_sjc2p4, and thanks for taking the time to report your service issue. If you could send our team a direct message with your full name and full address, we can look into what is causing the delay in getting the line buried.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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