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dajchop
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Monday, April 19th, 2021 2:31 PM

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Need a pedestal moved for new construction

We are about to begin construction on a new home and the Comcast pedestal will be in the middle of the driveway.  Who do I contact about having the pedestal moved?

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4 years ago

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XfinityJoeTru

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4 years ago

Hello dajchop. Thank you for creating a post on our Forum.I can assist with getting a ticket submitted to the proper team who can get this pedestal relocated. So that we can assist you, please send us a direct chat message and include your full name, complete home address, and primary contact phone number. To send the chat message, click on the chat icon at the top right of the page, and send to Xfinity Support.

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XfinityJoeTru

Official Employee

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7K Messages

I appreciate your reply, dajchop. Please refrain from posting personal information in the public forums, as doing so is a violation of Xfinity Forum Guidelines, and  puts your personal information at risk.


Please send the information via private peer to peer direct chat.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon in the upper right of this page.
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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4 years ago

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dajchop

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4 Messages

4 years ago

Hello-

It has been a few months since I raised this issue.  A tech name Steve did get with me.  He explained that I would have to pay to move the pedestal if it was in the easement.

It took about 2 months to get a surveyor out there, and the pedestal is not within the easement.  CenturyLink had the same issue, and has already moved their pedestal.

I have called Steve at least 5 times, and I get no answer.  I left messages with my phone number, and have not had any return calls.  Maybe he no longer works for Comcast.

At any rate, I need the pedestal moved ASAP.  Black Hills Energy pulled off the job today installing our gas line to our home.  The issue is that the Comcast line crosses their ditch and they will not install with it there.  The Comcast line is in their way because the pedestal is not in the easement.

Any assistance you can give would be appreciated.

(Edited: Personal Info) - Owner

(edited)

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