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Need a new contract with Comcast Construction to complete cable installation from pole to house.
We had to pause the Comcast cable installation from the pole to our house a year ago due to a property line issue with our neighbors. We got a refund from Comcast for our deposit for the initial install, and now that our property line issue is resolved and we want to re-commence our installation.
I am doing the all the trenching and conduit install, and I just need to get a new contract with Comcast for connecting us from the pole to our house.
Unfortunately, the Xfinity/Comcast website is extremely opaque when it comes to the construction side of things.
Thanks for your help in directing me to the proper contacts.
Best regards.
EG
Expert
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111.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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2.3K Messages
1 year ago
Hi, user_dl8gwd. Thanks for reaching back out! I'm happy to hear your property line issue has been resolved. We can reopen your serviceability ticket, which will alert our construction team. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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