NEED A MANAGER

I need a live manager to call me. I had a scheduled appointment for a week and they arrive today at the wrong time without notice. Then when they returned our poor internet has turned into no internet. My wife and I work from home and have been inconvenienced all week to now have nothing heading into the weekend. Have many several calls and dealt with many agents passing me around. Was told we would be receiving a call back at 5pm est which never came. Told to wait for an outage in area which has passed now 2 hours and still nothing from Xfinity. If you are unable to resolve then please cancel my service and I will join one with live representatives that I am able to talk to and seek a resolution.

Responses

XfinityThomasA

Official Employee

•

2.6K Messages

1 year ago

Thank you for sharing your experience, and for joining the Xfinity Forums Community, Bobbyd527. Your feedback is important to us as we strive to improve our products, services, and overall customer experience. This isn't the experience we want for anyone and we'd appreciate the oppurnity to help out. We're experts in all things Xfinity and work online here on Digital Care. You can schedule to receive a call back via Xfinity My Account. We'd love to save you a phone call and help out here. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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0

XfinityThomasA

Official Employee

•

2.6K Messages

Bobbyd527 - Help has arrived. We're part of the corporate team that works here online, and we can help with everything Xfinity right here. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 year ago

0

Customer Service

Bobbyd527

NEED A MANAGER

XfinityThomasA

XfinityThomasA

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