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1 Message
Thursday, September 4th, 2025
AI cannot help me re-establish my service
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Official Employee
165 Messages
10 days ago
Hello there @user_jkbyl5 I will be more than happy to help you re-establish your services. Do you mind sending a Direct message with the name and address for your new account?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
XfinityDuron
Official Employee
•
165 Messages
10 days ago
Hello there @user_jkbyl5 I will be more than happy to help you re-establish your services. Do you mind sending a Direct message with the name and address for your new account?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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