Visitor
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1 Message
Need a live agent
Trying to talk to a live person for help upgrading my plan. Can't get around the prompts to get to a live person.
Visitor
•
1 Message
Trying to talk to a live person for help upgrading my plan. Can't get around the prompts to get to a live person.
XfinityQuemekia
Official Employee
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1.2K Messages
3 months ago
I understand how frustrating it can be to navigate automated systems when you just want to speak with a human being @user_0usnn8, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, to continue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_ysgvot
Visitor
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1 Message
7 hours ago
i need a live agent to show my blocked caller list
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