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user_x36xu1
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Visitor

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5 Messages

Friday, March 6th, 2026 8:30 PM

Need a live agent. Now.

I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support!

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Updated 

3 hours ago

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user_x36xu1

Visitor

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5 Messages

6 hours ago

Not the only one. Support [Edited: "Language"]. Can’t reach a single live agent unless it’s through the xfinity assistant which doesn’t even work.

(edited)

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XfinityRaul

Official Employee

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2.6K Messages

@user_x36xu1 I'm sorry to hear you've had a difficult time trying to get a hold of someone. Here's a link that provides all of the different options we have available so our customers can contact customer support https://www.xfinity.com/support/contact-us.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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user_fwegqh

Visitor

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7 Messages

I'm not going to wait on hold on the phone to call customer service.  I usually am on hold for 30 min or more and then they have to transfer me several times to get me to the right person.  And I've already DM'd Xfinity Support and they haven't been of much help.  Keep asking me questions that I've already answered.  

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5 hours ago

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user_fwegqh

Visitor

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7 Messages

@XfinityRaul​ why don't you just report to your tech support people that the chat feature is down and you can't get through to anyone on the phone?????????  If my service gets disconnected just because your service is down I'm going to be [Edited: "Language"]!  

(edited)

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4 hours ago

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user_fwegqh

Visitor

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7 Messages

5 hours ago

I'm in the same boat!  Trying to set up a payment arrangement because my account says my service will be disconnected today, 3/6 because I didn't make my payment on 3/4????  So there's only a 2 day grace period?

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XfinityJeffB

Official Employee

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82 Messages

4 hours ago

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

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