Need a live agent. Now.

@user_x36xu1 I'm sorry to hear you've had a difficult time trying to get a hold of someone. Here's a link that provides all of the different options we have available so our customers can contact customer support https://www.xfinity.com/support/contact-us.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I'm not going to wait on hold on the phone to call customer service.  I usually am on hold for 30 min or more and then they have to transfer me several times to get me to the right person.  And I've already DM'd Xfinity Support and they haven't been of much help.  Keep asking me questions that I've already answered.  

@XfinityRaul​ why don't you just report to your tech support people that the chat feature is down and you can't get through to anyone on the phone?????????  If my service gets disconnected just because your service is down I'm going to be [Edited: "Language"]!  

@XfinityJeffB​ and so how does your response resolve the issue with the virtual assistant and phone support?  I don't think that any of us on this forum with this issue are here just for the heck of it.  There's a problem with your website and it needs to be fixed.