Need a line ran in my apartment

Hello my apartment doesn’t not seem to have a coax cable to utilize with my router. Is it possible to get one set up?

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EG

Expert

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117.8K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityLinda

Official Employee

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2.4K Messages

3 hours ago

@EG We appreciate you!

Thank you, @user_fq3b9y, for meeting us here in our community. We'll gladly assist with getting an outlet installed. Is your apartment a new building? Have you checked all rooms to ensure there isn't a coaxial outlet in one of the rooms? We look forward to hearing from you.

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user_fq3b9y

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3 Messages

Hi, no my apartment is an older building and I was not able to find any coaxial cables in the rooms.

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2 hours ago

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XfinityRaf

Official Employee

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1.3K Messages

Thank you for confirming. Do you currently have active internet service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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user_fq3b9y

Visitor

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3 Messages

Yes I do as well as the router equipment

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1 hour ago

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XfinityRaf

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1.3K Messages

Thanks for those details. If you could send our team a direct message with your full name and full address, we can get started on opening an order for you.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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54 minutes ago

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Customer Service

user_fq3b9y

Need a line ran in my apartment

EG

XfinityLinda

user_fq3b9y

XfinityRaf

user_fq3b9y

XfinityRaf

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