Need a human to speak to

I was scheduled for a service call for today by the Mays Landing Comcast store.  I called this morning to find out what time I was on the schedule and automated voice said nothing was scheduled. OK fine, I went about my day. At 12:12pm today I get a call from the technician with a very strong accent who said I am at your house. I said you can't be because my cleaning girl is home and so is my father. It is the big gray house and my dog would be barking loudly. Additionally I have a ring camera in several locations and there was no technician at the house. I called the cleaning girl and she said no one had come to the door. I was 5 minutes down the street and came right home then call the xfinity number and after waiting for about 10 minutes someone finally came on the phone; but then "Rose" from the technical department was also on the line. She also was not making any sense. I explained the problem and that the technician was very rude to me. She said your father Michael was there - What?? that is not my fathers name. I am telling you no one came to my house. Then she said don't you live at 5630 (did not finish the street name) I said NO my address is 1 Knowles Lane. I can't fathom that my cell phone number would be on anyone else's account and I just picked up a new modem when I made the service call. I was under the impression that Rose was sending back the rude technician. I have tried to solve this with the app. (Quite redicious that Chat person will not allow you to get through to an agent or a live person to finish the text. I have waited 1 1/2 hours trying to get this resolved. I need someone to call me. Is he coming back or not. I have had years of terrible customer service for one reason or another. Most recently, my internet constantly drops out intermittently. Last year they said they were going to replace the underground line and never did. Please call me.[Edited: "Personal Information"]