6106Topsail's profile

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1 Message

Fri, Nov 13, 2020 12:00 AM

Need a hold for less than 60 days

I had a flood at my home and need to move out while damage is being handled. Can I put my account on a  temporary hold on my account for less than what a seasonal plan allows.  I have not been able to use my home for the past five days and now have to move out to a rental until 1/30/2021.  The rental has Xfinity but does not have all my TV stations.  I am working with LL to add them to their account and I will pay difference. BUT need my account modified until I am able to move back in.  how can you assist me?  Or should I just cancel my account in full and wait until I am able to move back in.




Official Employee


6.1K Messages

6 m ago

Hi @6106Topsail


Thanks for posting to the Xfinity Forum. Sorry for the experience you're currently having and hope you can get back into your home soon. As for the seasonal hold, I wanted to let you know there's a 3-month minimum and 9-month max time period where you can place your services on hold. If you were to place your account on a 3-month seasonal hold and restart it before it expires, you would be back billed for 2 months. Does that make sense? 



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