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user_95h9b7
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Visitor

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3 Messages

Monday, June 2nd, 2025 8:30 PM

Need a appointment

How can I schedule a tech appointment. Your chat just wants me to upgrade my Internet service.

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Updated 

3 days ago

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XfinityAdrienne

Official Employee

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1.3K Messages

3 days ago

Hey there, user_95h9b7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We would be happy to explore all the options with a technician appointment. Can you provide us some more details of exactly what is going on? 

 

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XfinityAdrienne

Official Employee

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1.3K Messages

Oh man, I am very sorry to hear about that experience. We can certainly take a look into the account to troubleshoot the concerns with the cable box @user_95h9b7! Can you please send us a DM to get started? 

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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user_95h9b7

Visitor

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3 Messages

Can you send a number for a live agent. I have send many messages that haven't helped. 

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3 days ago

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XfinityJohnG

Official Employee

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1.8K Messages

@user_95h9b7 The only available number we have to speak with an agent is the 800-Xfinity number. We can always assist you here if we have the account information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

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user_95h9b7

Visitor

 • 

3 Messages

3 days ago

My cable box doesn't work. Your chat people are more interested in upgrading my Internet plan, not fixing my issue. How can I talk to a live agent to schedule an appointment? 

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