Frequent Visitor
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6 Messages
Need 4K DVR Box
Have all necessary epuip for 4K and messed up 2 previous posts by providing to much information trying to help and make it easier for support but they were locked today.. My Bad. One on 11-1-20 at 01:24 AM and one just a few minutes ago...
Responses
Accepted Solution
ComcastJoeTru
Official Employee
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6.7K Messages
6 m ago
Hi Keno38. Thank you for creating a post on our Forum. I can help review your account and options to get a 4K DVR box upgrade. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private message click my name (ComcastJoeTru), then click "Send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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bdriver
Regular Visitor
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2 Messages
4 m ago
Hi there. I have recently upgraded all my TVs to 4K. I received new Flex boxes for bedrooms but I need an XG1v4 to replace my DVR for my main living room TV. My local Xfinity store claims to not have any, so I'm hoping you can help. Thanks.
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Keno38
Frequent Visitor
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6 Messages
4 m ago
Just make a new post here on the forum as I did and the support reps will set it up for you. It will take a week or so for them to respond to your post, so be very patient... best luck...
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bdriver
Regular Visitor
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2 Messages
3 m ago
Following up on this. I was able to go to my local Xfinity store, and they had the 4K DVR in stock. I got lucky and they had recieved a shipment that morning. SO, it can be hit-or-miss, but there are options.
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Keno38
Frequent Visitor
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6 Messages
3 m ago
Glad you were able to acquire the new DVR however for us really old one's (83 & 80) it wasn't an option due to Covid and total isolation for both wife and I. Been over a year now but we're gamers(Ghost Recon Breakpoint, Guildwars 2, Starwars Squadron etc) so doing well. Be sure to setup in Xfinity options to enable 4k. We love it and best luck to you..
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