Need 4K box

Thanks for connecting with us here in our community, @AK1956. You have reached the right team for assistance. We are happy you are interested in upgrading your cable box to a 4K model. You are welcome to swap your current box out at your nearest Xfinity Store. There is no charge for this.

I've almost always had Xfinity ship me boxes.  You can get that done through support people here or by calling the support line. 

@user_hmmk3p  

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.