Visitor
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1 Message
Nasty employee...no easy way to register a complaint with Xfinity
Went to Union New Jersey store today to drop off cable boxes and was disrespected by a retail sales consultant [Edited: "Personal Information"], this young lady was combative and nasty, I will no longer be doing business with Xfinity If this is the type of person that represents them.
XfinityAsia
Official Employee
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1.6K Messages
5 days ago
Hello @user_yztt05. Thank you for reaching out on the Xfinity Forum. This certainly isn’t the experience we want you to have, and we appreciate you taking the time to share your feedback. We’d like to learn more about what happened so we can better understand your concerns and make sure your feedback reaches the appropriate leadership team. When you’re ready, please send us your full name and service address so we can get started.
To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Messaging” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How To: Direct messaging within the forum
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