Visitor
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3 Messages
name of support executives to contact about unsolved damage claim
Have been waiting for resolution to damage claim since July 9th. I have contacted live chats, support teams and gone to Xfinity locations to get information. Have been transferred to multiple live chat agents, security, legal and various other departments always getting: "We have made the notation and you will receive a response in 24-48 hours" - has never happened. I cannot even find the claim number [Edit: Personal information]. Their contractor damaged my property and all I am getting is the proverbial run-around
XfinityChristy
Official Employee
•
2.3K Messages
10 days ago
Please send me a direct message with your full name and service address, and I will do my best to get this resolved as quickly as possible.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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