Thanks for reaching out regarding the change you'd like to make, @user_eo5aeb! We can definitely direct you with instructions for a name change, and we can also help if you run into any trouble. To update the legal name on your account, you have two primary options: visiting a store in person (the fastest method) or submitting a request online to open a support ticket.
Option 1: In-Person (Fastest) The most efficient way to change your legal name is to visit a local Xfinity Retail Store.
- What to bring: A valid government-issued photo ID (driver’s license, passport, etc.) that reflects your new legal name.
- Alternative documents: If your ID isn't updated yet, bring your current ID along with a certified copy of your marriage license, divorce decree, or court order.
- Result: A store representative can typically update the billing name on your account immediately.
Option 2: Online or Phone (Ticketed Request) If you cannot visit a store, you must contact Xfinity to have them open an Account Change Request ticket.
1. Use the Xfinity Assistant online to request a "legal name change."
2. Receive the Link: Xfinity will send a secure email link to your preferred email address.
3. Upload Documents: You will need to upload digital copies of:
- The Account Change Request Form (often provided in the email).
- Proof of the name change (Marriage certificate, divorce decree, or updated government ID).
4. Processing Time: It typically takes 3–5 business days for the ticket to be processed and the changes to reflect on your account.
Important Distinction: "Chosen Name" vs. "Legal Name" If you only want to change how your name appears in the Xfinity app or on your greeting (but not the legal name on the bill), you can do this yourself instantly:
- In the App: Go to Account > Account Settings > Xfinity ID & Security > Edit Name.
- Note: This does not update the legal name used for billing or credit purposes.
Please let us know if this helps, and if we need to assist you with the ticket, we absolutely have that option as well :)
XfinitySara
Official Employee
•
2.3K Messages
6 hours ago
Thanks for reaching out regarding the change you'd like to make, @user_eo5aeb! We can definitely direct you with instructions for a name change, and we can also help if you run into any trouble. To update the legal name on your account, you have two primary options: visiting a store in person (the fastest method) or submitting a request online to open a support ticket.
Option 1: In-Person (Fastest)
The most efficient way to change your legal name is to visit a local Xfinity Retail Store.
- What to bring: A valid government-issued photo ID (driver’s license, passport, etc.) that reflects your new legal name.
- Alternative documents: If your ID isn't updated yet, bring your current ID along with a certified copy of your marriage license, divorce decree, or court order.
- Result: A store representative can typically update the billing name on your account immediately.
Option 2: Online or Phone (Ticketed Request)
If you cannot visit a store, you must contact Xfinity to have them open an Account Change Request ticket.
1. Use the Xfinity Assistant online to request a "legal name change."
2. Receive the Link: Xfinity will send a secure email link to your preferred email address.
3. Upload Documents: You will need to upload digital copies of:
- The Account Change Request Form (often provided in the email).
- Proof of the name change (Marriage certificate, divorce decree, or updated government ID).
4. Processing Time: It typically takes 3–5 business days for the ticket to be processed and the changes to reflect on your account.
Important Distinction: "Chosen Name" vs. "Legal Name"
If you only want to change how your name appears in the Xfinity app or on your greeting (but not the legal name on the bill), you can do this yourself instantly:
- In the App: Go to Account > Account Settings > Xfinity ID & Security > Edit Name.
- Note: This does not update the legal name used for billing or credit purposes.
Please let us know if this helps, and if we need to assist you with the ticket, we absolutely have that option as well :)
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