Hi there, @user_7qzi5a Thank you for taking the time to reach out to us! I hope you're having a fantastic weekend! Are you wanting to change the ownership of the account?
Hi there, @user_7qzi5a You came to the right place for assistance! I can get a ticket opened to our backend team assist you with that. Can you please DM your full name as it appears on the account, and your full name that it changed to along with your full service address.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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118.2K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_7qzi5a Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityRichard
Official Employee
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3.3K Messages
3 hours ago
Hi there, @user_7qzi5a Thank you for taking the time to reach out to us! I hope you're having a fantastic weekend! Are you wanting to change the ownership of the account?
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