Visitor
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10 Messages
myrouter.io vs 10.0.0.1 for XB8 modem
looks like the cert on the modem is hard coded for myrouter.io. As a result, I get hundreds of error windows on my windows PC in the morning because the cert isn't trusted, and something on windows is trying to access 10.0.0.1. When I go to 10.0.0.1 in my browser, I get the untrusted cert warning. I'm seen others here with the same issue. Even though the cert is valid for 6 more months (2-27-2027), because is locked to myrouter.io, the cert is not trusted.
I called Xfinity support and they said the XB8 isn't being updated anymore, so they are sending a newer XB10.
Because Xfinity support people don't like to post solutions here (for some unknown reason), the solution seems to be to get a newer modem. Well see if this actually resolves the issue as they are shipping it to me.
EG
Expert
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121.2K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_l2c9a
Visitor
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10 Messages
10 hours ago
I got a replacement modem. They told me they were sending an XB10 and there would be no shipping charge. They sent an XB8 and they charged me shipping. I called (again) and got them to remove the shipping charge, but they will not ship me an XB10 for free. Nearest Xfinity store is 40 minutes away.
How do I stop windows from producing hundred on dialogs saying myrouter.io is insecure?
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