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user_7541ca
1st Topic

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3 Messages

Tuesday, July 11th, 2023 5:05 PM

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My Xfinity visa gift card doesn't work

Got the card back in April, and I tried to use it through online such as Walmart and Costco. Neither did work.

Could someone help me use this? I already activated the card and can check balance through www.mycardintel.com/xfinity.

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2 years ago

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XfinityJustinC

Official Employee

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1.2K Messages

2 years ago

Hello, @user_7541ca. Thank you for reaching out over Xfinity Forums support. I appreciate the information you have provided, it is helpful. Investigating, I did find that Visa prepaid cards do expire 180 days from the date they are issued: https://www.xfinity.com/mobile/support/article/faqs-visa-prepaid-card-offers. Based on the time frame you provided, it looks like you should be within the 180-day time frame if you received it in April. 

 

When you have attempted to use it, did you receive any specific reasons for it not working or being declined?

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user_7541ca

Visitor

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3 Messages

@XfinityJustinC​ I tried to buy Roblox gift card through Walmart, Amazon and Costco. The orders are being constantly cancelled and I don't know why.

2 years ago

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Again

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31.4K Messages

@user_7541ca​ 

@XfinityJustinC​ I tried to buy Roblox gift card through Walmart, Amazon and Costco. The orders are being constantly cancelled and I don't know why.

Have you tried to call the number on the back of the card?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

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XfinityJustinC

Official Employee

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1.2K Messages

2 years ago

Thank you for that information. When you contact to check on the card balance, is the system reflecting a current balance on there? When you go to make the purchases, are you entering an expiration date and 3 digit code located on the card? 

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user_7541ca

Visitor

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3 Messages

@XfinityJustinC​ Yes. When I purchase an item, the balance immediately reflects it. And I enter expire date and CVV as well when I make a purchase.

2 years ago

0

XfinityAlfonso

Official Employee

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1.6K Messages

Thank you for confirming. The best way we can assist right now will be for you to contact our Xfinity Incentive Team, who will be able to review each canceled transaction and understand what's going on. They can be reached at 1-800-526-3268. Their hours are 8:30 AM to 5:00 PM ET, Monday-Friday. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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