Visitor
•
1 Message
My Xfinity Order hasn’t shipped for nearly a month
I placed my Xfinity order on August 13, and it is now September 8th. I still haven’t gotten an email that my order has shipped. How can I get my equipment asap?
Visitor
•
1 Message
I placed my Xfinity order on August 13, and it is now September 8th. I still haven’t gotten an email that my order has shipped. How can I get my equipment asap?
EG
Expert
•
120.8K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBrianH
Official Employee
•
2.5K Messages
4 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
0
0