1 Message
My Xfinity modem was stolen
Hello, someone stole my Xfinity modem and I was wondering if I could get a new one installed. I called and was told I would be charged a fee of $200. Can anything be done about this ?
1 Message
Hello, someone stole my Xfinity modem and I was wondering if I could get a new one installed. I called and was told I would be charged a fee of $200. Can anything be done about this ?
XfinityChelseaB
Official Employee
•
1.7K Messages
2 years ago
Hello @user_36affc, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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