My Xfinity Internet and TV plan

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_0jqou4

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

loyalty promotions should be available that match new customer rates, I've noticed new customer deals, such as a 1 GB plan with a 5-year lock for $50; currently, I'm paying $79 for 200 Mbps no lock, I have been with Xfinity 15 years of loyalty which they only offered a $10 discount from my monthly payment