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Visitor

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2 Messages

Wednesday, June 11th, 2025 3:54 PM

My xfinity home IP is blacklisted? Can't send out emails.

A few days I started receiving Mail Delivery Subsystem notifications that many of the emails I send out from my personal gmail account are being blocked. I'm looking at blacklist sites and it looks like my home internet IP address is blacklisted. How can I get this issues resolved? I'm not a spammer and have been using the same email address for over a decade without any issue. Please help. Thank you

Official Employee

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1.3K Messages

2 days ago

 

yasharster If your emails from a personal Gmail account are being blocked, it may be due to anti-spam measures by the recipient's email provider, such as Comcast. To address this, the recipient can check if your email address is blocked and follow the unblocking process. They can use the URL in the error message for guidance or have their email administrator submit a Blocked Provider Request Form. It's also advisable to ensure that your email practices do not resemble spam to avoid future blocks.

 

Visitor

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2 Messages

It's not just one receipt who is not receiving my emails. Almost half the emails I send are being blocked. So I can't just talk to 1 recipient and ask them to follow the unblocking process. From what I can tell, my xfinity home internet IP address is on blacklists, so I need your help fixing this. Thank you

Official Employee

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1.3K Messages

 

yasharster Please contact our CSA department. CSA Toll-Free Number: 1-888-565-4329. They can go over this type of issue for you, and get it resolved.

 

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