My Xfinity Gateway shipped early

Greetings, @DrewCW! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your unexpected early equipment shipping. You have definitely come to the right place for assistance.

We will definitely make sure this gets taken care of for you. For future reference, or for the benefit of anyone who happens to see this post down the road, it is usually helpful to set up future-dated orders with an in-store equipment pick-up, at least to begin with. You can always go back to the order and change it from in-store to shipping when you're ready for the equipment to go out.

In this situation, since the equipment has already been shipped, we will just need to keep an eye on it and see if the equipment gets delivered or sent back to us. If necessary, we can always send a replacement out when the time comes.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Thanks again for reaching out to us @DrewCW! I’m glad we could make sure you weren’t charged for the modem shipped early and help activate you services at your new address!