1 Message
My xfinity gateway got fried by lightning
Hello, there was a huge lightning strike in my front yard just now and my xfinity gateway is not working anymore, no lights, I unplugged and then plugged in a working power outlet and there's nothing it's completely fried. What to do and who to call to pick up a replacement
XfinityOrlandoM
Official Employee
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1.4K Messages
27 days ago
@user_229mb0
Thank you for reaching out to our social media Forums team, it’s great we can connect this way! This link https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting has great information on how you can troubleshoot your services via our Xfinity app, when the remote troubleshooting steps don't work through the Xfinity app, the app will connect you with an awesome Xfinity chat agent to schedule for a tech to come out and fix the issues.
Let me know if you still need assistance and if you do go ahead and send me a direct message
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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BruceW
Gold Problem Solver
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26K Messages
27 days ago
The troubleshooting link posted is unnecessary: if the device is dead when plugged in to a known working outlet, it has failed and needs to be replaced. The quickest way to do that is to swap it out. See https://www.xfinity.com/support/service-center-locations for the locations of Service Centers and Xfinity Stores to do that.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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