My Xfinity equipment was delivered yesterday, but it was taken from my front porch before I got home to retrieve it

@user_203s6m

Thanks for reaching out to us, we do apologize for any inconvenience on your Xfinity modem being taken away from your home before you can retrieve it.

We'll be happy to get this resolved for you!

Please send us a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum