gh1937's profile

Frequent Visitor

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13 Messages

Saturday, March 26th, 2022 2:19 AM

Closed

My Xfinity contract expiring soon

​Hi, My Xfinity contract is expiring soon and requesting for a new good price please. Thanks [Edited: "Personal Information"]​

EG

Expert

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98.2K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

CCMacey

Gold Problem Solver

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541 Messages

1 year ago

Good morning @gh1937, and thanks for reaching out through our Community Forums page for help with finding a new plan to replace the one that you currently have set to expire! You've reached the right team to help with all things Xfinity!

 

To get started, please send over a Private Chat Message with your first and last name and full address, and we'll be more than happy to review plan options with you.

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.

Frequent Visitor

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13 Messages

1 year ago

Hi,

I didn't get any response yet. I need help please. Thanks

Official Employee

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490 Messages

Hello @gh1937! I see we were actively speaking with you about your promotion through a PM a couple of days ago and never heard back from you. Were you not able to make it back to that PM, to continue with finding a new promotion? If so, no worries. Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

 

We look forward to your PM, please let us know if you run into any problems along the way. We are always happy to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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