Visitor
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1 Message
My xfinity cable was severed and needs to be replaced.
We had a tree cut down in the backyard. And when it fell, it severed the xfinity cable. I need a work order to have it replaced.
There are a couple other issues. I'd like to address after I set that up.
EG
Expert
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121.8K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2.7K Messages
6 days ago
Thank you @EG for bringing more visibility to this post!
@user_2tiv5p I hope everyone is ok and we can certainly help with this here. Please send us a direct message with your full name and service address. Please include if this has affected your service.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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