Visitor
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2 Messages
My xfinity cable was cut during a home renovation and its just laying in the yard, how do I get it reconnected?
All the utilities to my house were re-routed during a significant renovation and the xfinity troubleshooting chat-bot does not seem to understand that as a potential problem someone can have. I have scheduled a service call through that bot but they think their just coming to troubleshoot a modem issue. I need them to understand this is more like a new home installation and not just a simple service call. How do I get in touch with a human at xfinity to discuss this?
XfinityOrlandoM
Official Employee
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3.3K Messages
9 hours ago
@user_i575gf
Thanks for reaching out to us, we do apologize for any inconvenience. If the cable was cut and your services aren't working, we actually have to have a in home technician come out there to reconnect the services, If your services weren't impacted and you just had downed cable lines then a technician that only works on the outside would be assigned.
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