My Xfinity Bill

user_lfyo4p Thanks for reaching out about a late fee applied when the account is on autopay. That would certainly make me wonder what is going on. Have you confirmed the last payment for the last bill cycle was paid at this time? Some customers use a card, and forget to update it when a new one comes in or change the account number when they do something with the account that requires a new account. If it's not updated that would cause a payment to fail, and could cause the current situation.