@user_uth913 Thanks for reaching out to our Xfinity Community Forums., and I'm sorry to hear you're having trouble with your Xfinity Wi-Fi Pass.
A few things I'd recommend checking first:
Make sure you're connected to an available xfinitywifi hotspot.
Confirm you're signing in with the same email address used to purchase the WiFi Pass.
Log out and back in to your WiFi Pass account.
Verify that your WiFi Pass purchase was completed successfully and that the pass is showing as active.
Restart both your phone and tablet.
Forget the WiFi network on each device and reconnect.
If possible, try connecting from a different Xfinity WiFi hotspot location to see if the issue is specific to one area.
You can also review WiFi Pass information and available support options here: Xfinity WiFi Pass Support.
If you're still unable to connect after trying these steps, the WiFi Pass support team can review your purchase, troubleshoot the connection issue, and assist with any refund questions. When reaching out, be sure to provide the email address used to purchase the pass, the devices you're using, your location, and any error messages you're seeing.
I know it's frustrating to pay for a service and not be able to get online. Hopefully these steps help get you connected quickly.
XfinityChristy
Official Employee
•
3.2K Messages
4 hours ago
@user_uth913 Thanks for reaching out to our Xfinity Community Forums., and I'm sorry to hear you're having trouble with your Xfinity Wi-Fi Pass.
A few things I'd recommend checking first:
You can also review WiFi Pass information and available support options here: Xfinity WiFi Pass Support.
If you're still unable to connect after trying these steps, the WiFi Pass support team can review your purchase, troubleshoot the connection issue, and assist with any refund questions. When reaching out, be sure to provide the email address used to purchase the pass, the devices you're using, your location, and any error messages you're seeing.
I know it's frustrating to pay for a service and not be able to get online. Hopefully these steps help get you connected quickly.
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