Visitor
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4 Messages
My whole neighborhood is out. Xfinity says it’s fine
My whole neighborhood has no internet service and yet Xfinity says no outages have been reported. This is clearly wrong since I reported it and so did neighbors. They told me they would expedite a service call and have someone there in 5 days. Yes, 5 days is what they consider to be expedited. Then they had the nerve to try and get me to switch cell service.
Their system makes it virtually impossible to speak to a human which wouldn’t be so bad if their virtual assistant was any good, but it’s awful.
It’s impossible to parody Xfinity. It’s a shame there are no competitors left in my area.
Accepted Solution
user_5uxn4q
Visitor
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4 Messages
3 hours ago
Just to close things out, Xfinity did finally decide that our service was out (along with about 2000 other people). Unsurprisingly it was a consequence of the storm and it was eventually fixed. I really don't have a gripe about the time it took them to fix the problems in our area - there was a lot of damage. The real issue is that they made it virtually impossible to actually report that something was wrong and to get them to believe that it wasn't a problem with my modem or something else at just my house. I've spoken to other neighbors that just gave up trying to report it because it was such a pain.
In the mean time I got a backup satellite internet service provider so next time Xfinity goes out I won't be in the same situation.
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user_5uxn4q
Visitor
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4 Messages
7 days ago
I didn’t list my location since I assume no one from Xfinity monitors this, but just in case, we are in zip 93921
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EG
Expert
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115.1K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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2.1K Messages
6 days ago
Hi there and welcome to Comcast @user_5uxn4q. I am sorry to hear that you have been having troubles with your services. When you check our service interruption map, does it show any maintenance work in your area?
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user_im13u5
Visitor
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1 Message
6 days ago
Our service has been in and out for almost a month in south Hanover when we finally got a tech to our home we were told it was out because they had done an upgrade thru a third party and now xfinity repair has to follow up on repairs and until they are able to do these repairs our service can’t be repaired. So just called in today for another service person to come out as our tv is black when on although at this time our internet is working and they gave me an appointment for 7 days from now.
too bad they are the only company in town😢
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