3 Messages
My visa prepaid promotional card expired before use
Hello, I recently switched over to Xfinity and received a promotional gift card, but it expired before I used it and I didn't even notice because I have been moving/starting a new job. If you could help me by sending out a replacement it would be greatly appreciated!
XfinityEricB
Official Employee
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2.2K Messages
2 years ago
Hello @user_cjfawp, and thanks for reaching out about your visa card expiring before you used it. I would be happy to put in a request to replace the card that wasn't used.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityEricB
Official Employee
•
2.2K Messages
2 years ago
Nice to meet you @user_cjfawp , and thanks for the service address! Can you tell me the amount that was left on the card before expiration please that we need to put on the new card?
(edited)
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