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user_5517yk
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Tuesday, July 1st, 2025

My tv switched to Samsung streaming, how do I get xfinity back

My tv is on Samsung streaming, no idea how.  Now i can't get mu xfinity remote of xfinity to work on my tv

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2 days ago

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XfinityVianney

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4 months ago

 

 

 

Thank you for reaching out. I hope you are doing great today. I see there is some trouble after the TV switched to Samsung Streaming. Do you have a Samsung Smart TV or a Samsung phone that may be streaming content from the app? 

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user_x20qkw

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HAVE NEW SAMSUNG 8000 SERIES , WHEN TURNED ON IT GOES TO SAMSUNG TV INSTEAD OF INFINITY...

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3 months ago

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user_mhmlqs

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2 days ago

What is the answer to fix this problem?  I am having the same issue with my Samsung tv 2019. the Samsung TV plus overrides the Xfinity streaming app.

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user_mhmlqs

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I have worked with the Xfinity Tech Support several times and they can't figure out the issue.  Should it work if I hook up the one cable box that I have to it?  I was wanting to use that box in another room because of the Samsung TV being a smart television.  The streaming app just circles through the three buttons, and the Plus TV overrides the Xfinity Streaming.

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2 days ago

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XfinityAdrienne

Official Employee

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Hey there, @user_mhmlqs! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with the Samsung TV Plus App, and overriding with the Stream App. I would recommend disabling the Samsung App if you do not use it, and this would resolve it overriding the other Apps. If you have further issues, we would recommend reaching out to Samsung for further troubleshooting. 

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2 days ago

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