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user_a7984d
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2 Messages

Monday, June 16th, 2025 4:58 PM

My tv and internet is awful

It never works it is horrible I am tired of paying for it I am going to switch to another company 

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2 days ago

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user_a7984d

Visitor

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2 Messages

2 days ago

I have tried  for weeks to speak with a real person. And I can’t ever get anyone! I am pay a fortune for nothing this is the worst company I have ever dealt with

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XfinityRichard

Official Employee

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2K Messages

Hi there, @user_a7984d ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to get assistance with your service concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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