Hey there, @user_msuzzt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the need to have the line buried as quickly as possible. Typically, you can expect the line to be fully buried within 14-30 days, as there may be some slight delays with permitting and the backlog. The line is buried in the order received. I would recommend allowing the full 30 days to pass, and if not completed we could look into it further with you. I would be happy to follow up with you in a week or so, and we can go from there.
XfinityAdrienne
Official Employee
•
2K Messages
6 hours ago
Hey there, @user_msuzzt! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the need to have the line buried as quickly as possible. Typically, you can expect the line to be fully buried within 14-30 days, as there may be some slight delays with permitting and the backlog. The line is buried in the order received. I would recommend allowing the full 30 days to pass, and if not completed we could look into it further with you. I would be happy to follow up with you in a week or so, and we can go from there.
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