Visitor
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1 Message
My sprinkler system broken
Comcast/mastech contractor destroyed/damaged my sprinkler system during installing a new comcast cable junction box across my neighborhood. They digged the front yard to burry the cables in my neighborhood and under my driveway. This is my third time reaching out xfinity support and there is no proper resolution to the issues.
XfinityEricB
Official Employee
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3.3K Messages
1 month ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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