Visitor
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1 Message
My sister passed away and I want to continue her xfinity account.
My sister passed away and I'd like to continue her xfinity account. The problem is her account was sent to her work email and work cell phone which I no longer have possession. Can I have the account changed to my information to continue payments and not have to start a new account. This will only last until her house is sold, 2 to 3 months.
EG
Expert
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119.4K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.3K Messages
2 hours ago
Hello @user_jtwkzn I'm very sorry to hear about this news with your sister. That's always a tough thing to experience. We can assist with your request. We'll just need to work in a direct message. You can provide documents and finalize a name change. That's something we can go over. Just include the service address, your name, and the name of the account holder.
To send a direct message click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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