My sister passed away and I want to continue her xfinity account.

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_jtwkzn I'm very sorry to hear about this news with your sister. That's always a tough thing to experience. We can assist with your request. We'll just need to work in a direct message. You can provide documents and finalize a name change. That's something we can go over. Just include the service address, your name, and the name of the account holder. 

To send a direct message click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514