Visitor
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1 Message
My service
I am a customer of Xfinity. I got a little behind in my service and they interrupted my service. When I contacted them to make an arrangement to turn my service back on,they refused unless an immediate payment was made. I do not feel like a valued customer and I felt like after speaking to several representatives, they i didn't matter at all. All they are worried about is the money and not the customer. Not very happy at all and won't recommend Xfinity to anyone any more!
XfinityQuemekia
Official Employee
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1.5K Messages
3 hours ago
I am incredibly sorry that you had this experience, and I completely understand why you feel let down and undervalued. Getting behind on a bill is stressful enough on its own @user_yjwgr7. Payment options are handled entirely by the system rather than individual agents. That being said, you always have full control to check what options the system has available for your specific account. You can sign in to your account online or via the Xfinity app to see if there are any eligible options.
Set up a payment arrangement for your past-due balance
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