user_8pgj8r Thank you so much for reaching out for help with your appointment. I want to be sure we are on the same page so we can get you the help you need. Are you asking if we have an open appointment time between 1 and 3 pm? Or are you saying you should have had an appointment and there was an issue?
EG
Expert
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119.5K Messages
56 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmandaB
Official Employee
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3.3K Messages
43 minutes ago
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