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1 Message

Tuesday, September 1st, 2026 10:38 AM

my service shut down

i am moving later this week and scheduled my wifi service to transfer on september 3rd and my current wifi was shut down today and i still need my wifi until later in the week

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Official Employee

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3.6K Messages

4 hours ago

 

user_83eok0 Thanks for reaching out to us today here on Forums for help with service ending early at the current home before the transfer date. I can certainly help get this fixed for you. I'll need account information in DM to review the current account to see why it turned off early to fix. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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