Visitor
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1 Message
My service is out
There is road construction in front of my house. The construction company hit a telephone pole and cut an incoming phone line and knocked the Wi-Fi out. Repairs are needed.
Visitor
•
1 Message
There is road construction in front of my house. The construction company hit a telephone pole and cut an incoming phone line and knocked the Wi-Fi out. Repairs are needed.
XfinityDemetrise
Official Employee
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304 Messages
1 day ago
Hi there. Thank you so much for reaching out. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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