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br_k230
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Tuesday, June 23rd, 2026 7:29 PM

My service is back up and don't need a technician

My internet connection was down for an hour last night and four hours this morning.

I drove into an Xfinity store because "no internet" means no phone, either.

I got home, and service was restored. I need to waive off the service call.

How?

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7 hours ago

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br_k230

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34 Messages

7 hours ago

And then the next day, down again. It's still flaky. I got a loaner modem, but it's still flaky. The line needs fixing.

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EG

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118.8K Messages

7 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmandaB

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7 days ago

 

br_k230 That is great to hear that your services have been restored. To cancel your appointment, you can check out the steps to manage your appointment here. 

[Edited: Link]

 

(edited)

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br_k230

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Thank you. Once canceled, I did a careful analysis of the logs and connections on my modem. The connection has been up for 4 hours now and for the OFDM PLC channel 33, there have been 482 *million* corrected errors and 2586 uncorrectable errors. Someone needs to fix the line to my house. SO, an appointment is needed after all.

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7 days ago

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XfinityAmandaB

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br_k230 Yep! I would agree with that as well! Did you by chance get a text from an automated system to confirm the appointment was canceled? You may be able to reset it using the same text method. If you reply appt to the text, it will reply with options. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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br_k230

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@XfinityAmandaB​ I used chat and got a chat confirmation. The Xfinity website is really,  really, really slooooow. Some programmer got all enamored with all the whiz-bang things they can do with Java Script and super-duper went to town with it. The result makes winter time molasses look like runny water. So I posted here before getting through. 😂

If you have any influence with your IT developers, remind them that KISS is an important concept in human-computer interfaces. (I'm retired after 40 years as a programmer.)

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7 days ago

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XfinityAmandaB

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br_k230 I am glad you were able to set that appointment back up. I agree with the KISS principle and will be sure to pass along the feedback from not only a customer on how they would like to use the app, but from a developer standpoint as well. We always appreciate knowing what our customers are looking for. 

Would you like me to follow up with you after your appointment, since you were successful in getting it set back up? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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7 days ago

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br_k230

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The fellow came out, said the line was clean, so probably the modem, lent me a modem and it went down again today.

No new appointment scheduled, but I'm in touch with the lineman who came out.

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7 hours ago

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