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br_k230
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Tuesday, June 23rd, 2026 7:29 PM

My service is back up and don't need a technician

My internet connection was down for an hour last night and four hours this morning.

I drove into an Xfinity store because "no internet" means no phone, either.

I got home, and service was restored. I need to waive off the service call.

How?

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7 hours ago

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br_k230

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34 Messages

7 hours ago

And then the next day, down again. It's still flaky. I got a loaner modem, but it's still flaky. The line needs fixing.

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XfinityAbby

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Do you still have an appointment set up @br_k230

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 hours ago

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EG

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7 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmandaB

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3.2K Messages

7 days ago

 

br_k230 That is great to hear that your services have been restored. To cancel your appointment, you can check out the steps to manage your appointment here. 

[Edited: Link]

 

(edited)

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