1 Message
My service has been shut off
Today, my service was shut off. It is not due to lack of payment. I was current and in the middle of a billing cycle I spoke with customer service and they told me it was because the plan I was on is no longer available even though I signed a contract For student pricing that was supposed to be valid for two years. I got nowhere with customer service asked to speak with a supervisor and was told they were not available and would call me back. It’s been a couple hours. I have not received a call I am a student. I am currently student teaching and my job is tutoring children online , I need my services back they are saying to escalate the problem. I will have to wait up to 72 hours or sign a new contract at almost double of what I was paying. This is completely unacceptable and I need to speak to someone now.
XfinityAmandaB
Official Employee
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2.2K Messages
2 years ago
@user_32a9db Thank you so much for your post on your account being disconnected. This is not the experience we want any customer to have be it a student account or a normal account. I would be more than happy to check into this for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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