Hi user_jbbirv! Thanks for taking the time to reach out on our Xfinity Forum regarding this account/billing concern. My team is here to support you and would be more than happy to take a look into this on our end. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Oh no, user_jbbirv. We can definitely take a look. Please send us a Direct Message, following the steps above. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmira
Official Employee
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4.8K Messages
4 hours ago
Hi user_jbbirv! Thanks for taking the time to reach out on our Xfinity Forum regarding this account/billing concern. My team is here to support you and would be more than happy to take a look into this on our end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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