We appreciate you stopping by the community forums to reach out today, user_05buf8! I'm sorry to hear the service has been out all day. If you're experiencing an area wide interruption, you can check the Xfinity App or the Network Status Map for updates. Is the issue area wide, or is it specific to your home?
It seems to be my house. This service has not worked properly since installation. And I have not been able to connect to internet or watch t.v. all day
user_05buf8 I'm sorry to hear that. Have you tried rebooting your modem manually or through the Xfinity App? Did you check the coaxial connection on both ends (wall plate and modem) to make sure the connection is tight and there's no damage to it?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Thanks for checking that, user_05buf8. Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinitySean
Official Employee
•
789 Messages
2 hours ago
We appreciate you stopping by the community forums to reach out today, user_05buf8! I'm sorry to hear the service has been out all day. If you're experiencing an area wide interruption, you can check the Xfinity App or the Network Status Map for updates. Is the issue area wide, or is it specific to your home?
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user_05buf8
Visitor
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3 Messages
2 hours ago
Yes I have checked everything
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