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user_0f5b00
1st Topic

Visitor

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4 Messages

Tuesday, March 28th, 2023 8:58 AM

Closed

My Rewards page is not loading

My only option is asking the chat bot a question about rewards. The page is blank otherwise. From what I could see based on discussions on these forums and other sites this seems to be a common problem. How can it be fixed?

Question

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Updated 

1 year ago

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XfinityThomasB

Official Employee

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1.5K Messages

2 years ago

Hello @user_0f5b00. Appreciate you reaching out! Happy to help. Are you logged in with the primay user profile or an account manager? 

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user_0f5b00

Visitor

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4 Messages

@XfinityThomasB​ I'm logged in as the primary user.

2 years ago

0

XfinityThomasB

Official Employee

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1.5K Messages

Gotcha! Thank you for the information.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0f5b00

Visitor

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4 Messages

@XfinityThomasB​ I sent a direct message like you instructed.

2 years ago

0

ccRuben

Retired Employee

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729 Messages

Please resume communication on the live chat please. Thanks! 

2 years ago

0

user_0f5b00

Visitor

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4 Messages

@XfinityRuben​ The only option I'm given when I go to the rewards page is the prompt that says, "Have a question about Xfinity Rewards?" I can't see anything else.

2 years ago

0

user_414ffd

Visitor

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1 Message

1 year ago

I am logged in as primary, when I click on Rewards, it goes to a black screen with a gray circle in the middle with 3 white dots in the middle.  The alternate lighting up but does not open my Rewards.

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XfinityBillie

Official Employee

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2.8K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand how frustrating it is when a page doesn't load correctly. Have you already tried clearing your cache and cookies and relaunching the site? Can you tell me what browser you are using and if you have tried any other browsers?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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